With online courses, podcasts and new technology giving employees more ownership over their professional growth, what role should HR play in your business?

Design thinking will help you answer this question.

Design thinking encourages practitioners to create new processes from a designer’s perspective: focusing on improving the experience of the user, rather than focusing on past methods. When applied to HR, design thinking encourages professionals to create new processes based on the needs of the modern employee.

Let’s take learning and development as an example. Fast Company recently published research which shows that people have different ways of learning according to their personality. This explains why most modern-day employees want and need individualized learning plans.

While maintaining employee ownership of learning & development is important, HR should still play a part in crafting learning and development programmes that guide and incentivise employees to learn more of the skills that are specific to the company’s needs. Design thinking will allow your company to re-design your learning & development process to address the needs and concerns of employees and deliver a function that is relevant and of value to your business.

The future is bright: the future is filled with employee experience professionals!