I recently attended a talk about the future of company culture, and it sparked a robust discussion about the concept of an “organisation” in the future.
To create more agile organisations we need more agile skill development and learning, and a faster rate of innovation, which means employees must have more autonomy over their work. We are already seeing a rise in the number of people who are remote working, and this will continue rising with the integration of Generation Z into the workforce.
Organisations in the future will be a network of collaborators working both within a communal space and remotely. For this type of system to be effective you must have high levels of trust within the organisation. Trust is the most important but also the most difficult thing to build within your culture, so what are we to do?
In her TEDTalk, “The currency of the new economy is trust,” Rachel Botsman explains that the way people create trust is by sharing feedback with each other after exchanging services. In her view, all future transactions will be based on an amalgamation of the feedback we receive online from different sources, creating a virtual ‘reputation’ for ourselves. Indeed, the co-founder of AirBnB, Joe Gebbia, has regularly talked about the power of online reviews in successfully building trust between hosts and guests of AirBnB.
You may be thinking, renting out your spare room to someone and then having them rate your hospitality afterwards is nowhere near equivalent to the relationships that form in the workplace! What AirBnB and other companies have proven is that opening yourself up to feedback will increase trust in the eyes of others. Getting co-workers and managers to give each other more meaningful feedback on specific skills and sharing positive feedback on a regular basis will help develop a strong sense of trust between employees: allowing your organisation to be more agile.